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Free shipping on all orders over $149.00!

Sales & Return Policy

Sales Policies

Sales tax will only be collected from residents of California at the rate of 8.00% .

We accept Visa, MasterCard, Discover, and American Express. We also accept Google Checkout and PayPal in addition to checks and money orders; however checks must have the funds verified prior to shipment. We do not charge your credit card until the day we ship your order.

We also offer the option of shipping to you UPS C.O.D., although this will require a cashier check or money order, and an additional charge of $10.00. Our preferred carrier for your shipment is UPS. UPS offers excellent home delivery or we can ship to your business address too. UPS tracking is state-of-the-art. If you provide your Email address, tracking information is automatically sent directly from UPS to your Email Inbox. We also offer US Postal Service and FEDEX for shipment to CANADA only.

When will my order ship?

We believe we have the USA’s largest inventory of Electric Radiant Floor Heating systems. 99.6% of orders ship the SAME DAY you order, if you order before 7 PM Eastern Time. Compare us to competitors who either have no stock or have a much earlier shipping cut-off time *

We offer SAME DAY shipping on 99% plus of orders, (Our last 12 months performance) why wait a day, a week or a month when you can buy from Sun-Touch.com.  If we are out of stock, it is usually for only 1-5 days. If the delay will be longer than 2 days, we will contact you promptly and let you know when we can ship or offer you another size or option to get your project moving forward. With 4 manufacturers and over 120 Size options, we can move your urgent project forward.

Our Return Policy

We understand that things can change, and we offer a liberal Return Policy to accommodate you whenever practical. When you purchase Floor Warming from us, we want you to be 100% satisfied. If you find that you must return an item, we try to make it easy. You have 90 days to request a return or exchange. We may charge a Re-Stocking charge of 10%, to cover our costs. Not 15% like our competitors. We ask that you contact us via Email, phone or fax & request a Return Authorization (RA) number BEFORE shipping anything back to us.

A copy of your invoice should accompany all returns. Information contained on the invoice will be necessary to process the return or refund. Please have the invoice ready when you call or write. You must ship the item to our office at your expense. We recommend using a carrier with tracking capabilities and insuring your package. Write your RA # on the outside of the package. We will process your return within 72 hours of receipt at our office.

Merchandise must be returned in unused, like-new condition. We will exchange or issue credit promptly for your return once it arrives at our warehouse in original condition. We cannot take back products that are dirty from job site use or that have been altered, cut or damaged in any way. Returns should include original packaging. Special Order items are ordered according to your specifications, specifically for you and do not come from our extensive stock. In most cases, Special Orders are NOT RETURNABLE. Please confirm prior to ordering if you have any questions.

Refunds

A refund will be issued only to the original credit card or by check. Shipping costs are not refundable, unless there was an error on our part. If WE make an error, we accept responsibility. We simply expect the same from you.


Free Shipping Terms

For Orders $149 and Over standard ground shipping is Free.

Free shipping does not apply to any expedited shipping methods. You may choose any shipping method you like for your order for an added cost as displayed in the shopping cart.

How do I take advantage of FREE Shipping?

  1. Place at least $149 of eligible products in your Cart & proceed to checkout
  2. Ship your items to a single U.S. address (Free to lower 48 states – Not Free to Alaska & Hawaii)
  3. Select “Free Shipping” or the shipping method that displays with “price $0.00” as your shipping Method. We usually ship via UPS ground, but we select the method & may use another carrier for Items shipped Free.
  4. Review your cart to verify your shipping cost is $0.00, Place your order, and enjoy the free shipping!
  5. After your order ships, you will receive tracking via Email & it will be delivered within 1-5 business days.

When will my order ship?

We believe we have the USA’s largest inventories of Electric Radiant Floor Heating systems. 99%+ of orders ship the SAME DAY you order, if you order before 7 PM Eastern Time. We Have It, We Ship It.

  • Compare us to competitors who have little or no stock or have a much earlier shipping cut-off time.
  • Or those who depend on the manufacturer or a third party to ship their items.
  • We offer SAME DAY shipping on 99% plus of orders (Our last 12 months performance) – why wait a day, a week or a month when you can buy from us and have it on the way promptly.

If we are out of stock on an item, it is usually for only 1-5 days. If the delay will be longer than 1 day, we will contact you promptly and let you know when we can ship or offer you another size or option to get your project moving forward. With more product and size options than ANYONE we can move your urgent project forward.

The Fine Print

  • Applies only to orders with at least $149 of qualifying merchandise, excluding taxes.
  • Applies to U.S. delivery addresses in the 48 contiguous states only, excluding Alaska and Hawaii.
  • Weekend delivery cannot be requested for free shipping. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
  • May be used in conjunction with a promotional code. The qualifying amount is the total amount of the products purchased after the promotional code is applied.
  • You will not receive FREE Shipping on your order if any eligible items are canceled, bringing the total below $149.
  • We reserve the right to change or discontinue FREE Shipping at any time.

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