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Free shipping on all orders over $149.00!

Sales & Return Policy

Sales Policies

Sales tax is collected from residents of California at the rate of 8.00% .

We accept Visa, MasterCard, Discover, and American Express. We do not charge your credit card until the day we ship your order.

Our preferred carrier for your shipment is UPS. UPS offers excellent home delivery or we can ship to your business address too. UPS tracking is state-of-the-art. If you provide your Email address, tracking information is automatically sent directly from UPS to your Email Inbox. 

When will my order ship?

99.9% of orders ship the SAME DAY you order, if you order before 7 PM Eastern Time. Compare us to competitors who either have no stock or have a much earlier shipping cut-off time *

Our Return Policy

We understand that things can change, and we offer a liberal Return Policy to accommodate you whenever practical. When you purchase Floor Warming from us, we want you to be 100% satisfied. If you find that you must return an item, we try to make it easy. You have 90 days to request a return or exchange. We ask that you contact us via Email, phone or fax & request a Return Authorization (RA) number BEFORE shipping anything back to us.

No Restock charges on orders returned within 90 days in NEW condition.

A copy of your invoice should accompany all returns. Information contained on the invoice will be necessary to process the return or refund. Please have the invoice ready when you call or write. You must ship the item to our office at your expense. We recommend using a carrier with tracking capabilities and insuring your package. Write your RMA # on the outside of the package. We will process your return within 72 hours of receipt at our office.

Merchandise must be returned in unused, like-new condition. We will exchange or issue credit promptly for your return once it arrives at our warehouse in original condition. We cannot take back products that are dirty from job site use or that have been altered, cut or damaged in any way. Returns should include original packaging. Special Order items are ordered according to your specifications, specifically for you and do not come from our extensive stock. In most cases, Special Orders are NOT RETURNABLE. Please confirm prior to ordering if you have any questions.

Low Price Guarantee

Buy now with confidence - Find a Lower Price and We will Match It

We work hard to save you money every day and we believe we have the lowest prices on our Floor Heating Products, all of which are In Stock, for immediate shipment, and we back it up with our Guaranteed Low Price.

How it works

If you find a lower price from an authorized reseller (no eBay or auctions) and are ready to buy…

  •  Email us a Link (URL) to the webpage or competitors advertisement for an identical new product in stock, and we will match the price displayed
  •  Place your order online and then Email us the details; we will credit you the difference between our price and the lower price you found
  •  Or, Call us and place the order and we will confirm the price with you on the phone

Already Purchased?  Our Price Protection covers you if you find a lower price after your purchase…

If you find a lower price elsewhere within 3 days, just let us know…

  • Email us the URL for the exact item with your order details within 72 Hours of your order
  • We will credit you the difference to your Credit Card or PayPal and email you confirmation
  • Free shipping, free items, or other promotions must be taken into consideration as part of price.

Have a Coupon or special offer from someone else? Contact us and we will do our best to honor it.

We really want your business, but we do not match prices for these items: special order, used, limited quantity, clearance, free, pricing errors, HeatTrak or auction items. We may limit quantities. Any questions please call.

Free Shipping Terms

For Orders $149 and Over standard ground shipping is Free.

Free shipping does not apply to any expedited shipping methods. You may choose any shipping method you like for your order for an added cost as displayed in the shopping cart.

How do I take advantage of FREE Shipping?

  1. Place at least $149 of eligible products in your Cart & proceed to checkout
  2. Ship your items to a single U.S. address (Free to lower 48 states – Not Free to Alaska & Hawaii)
  3. Select “Free Shipping” or the shipping method that displays with “price $0.00” as your shipping Method. We usually ship via UPS ground, but we select the method & may use another carrier for Items shipped Free.
  4. Review your cart to verify your shipping cost is $0.00, Place your order, and enjoy the free shipping!
  5. After your order ships, you will receive tracking via Email & it will be delivered within 1-5 business days.

When will my order ship?

We believe we have the USA’s largest inventories of Electric Radiant Floor Heating systems. 99%+ of orders ship the SAME DAY you order, if you order before 7 PM Eastern Time. We Have It, We Ship It.

  • Compare us to competitors who have little or no stock or have a much earlier shipping cut-off time.
  • Or those who depend on the manufacturer or a third party to ship their items.
  • We offer SAME DAY shipping on 99% plus of orders (Our last 12 months performance) – why wait a day, a week or a month when you can buy from us and have it on the way promptly.

If we are out of stock on an item, it is usually for only 1-5 days. If the delay will be longer than 1 day, we will contact you promptly and let you know when we can ship or offer you another size or option to get your project moving forward. With more product and size options than ANYONE we can move your urgent project forward.

The Fine Print

  • Applies only to orders with at least $149 of qualifying merchandise, excluding taxes.
  • Applies to U.S. delivery addresses in the 48 contiguous states only, excluding Alaska and Hawaii.
  • Weekend delivery cannot be requested for free shipping. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
  • May be used in conjunction with a promotional code. The qualifying amount is the total amount of the products purchased after the promotional code is applied.
  • You will not receive FREE Shipping on your order if any eligible items are canceled, bringing the total below $149.
  • We reserve the right to change or discontinue FREE Shipping at any time.

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